ONLINE STORE TERMS OF USE

1. General provisions

1. 1. These terms govern the use of the Pernille online store (hereinafter referred to as the online store) and the procedure for purchasing goods.

1.2. Before ordering any goods from the online store, please read these terms of use carefully and make sure you understand them correctly. Please note that, before completing an order, the customer must agree to these terms and the privacy policy. If the customer refuses to do so, it will not be possible to complete the order or order goods from the online store. Accordingly, if a customer has purchased goods from the online store, the customer is deemed to have read and agreed to the terms of use.

1.3. Purchases from the online store are governed by Cabinet Regulation No. 255 of 20 May 2014, “Regulations Regarding Distance Contracts”.

1.4. If a customer purchases goods offered in the online store, these terms of use constitute a legally binding document setting out the rights and obligations of the parties regarding the purchase of goods, payment for them, and the conditions for delivery and returns.

1.5. For the purposes of these terms, a customer is a natural or legal person with legal capacity who shops in the online store (hereinafter referred to as the customer).

2. Information about the Seller

2.1. The content available in the online store and the sale of goods in accordance with these terms  and applicable laws and regulations are provided by SIA “Pernille, registration number 40203449829 , registered address Eduarda Smiļģa iela 18-1, Riga, LV-1002, Latvia. You can contact us by telephone at 26400010 or by email at [email protected] (hereinafter referred to as the Seller).

3. How to place an order

3.1. Customers can order goods from the online store without registering.

3.2. A shopping cart is created when the customer selects goods and clicks the “Add to cart” button. Adding goods to the shopping cart does not constitute a purchase. The customer can change the contents of the shopping cart at any time, add new goods, or remove goods they do not wish to buy.

3.3. When placing an order, the customer must enter correct and accurate information. The customer must check the information entered, read all the information carefully, and make sure that the information provided is correct and accurate. The accuracy of the information entered by the customer is important because order fulfillment and delivery of the goods depend on it.

3.4. Once the customer has placed all the desired goods in the shopping cart, the customer must open the shopping cart, where they will be able to pay for the goods.

3.5. There is no minimum purchase amount in the online store. Customers may purchase goods an unlimited number of times.

3.6. The purchase agreement for goods between the Seller and the customer is deemed concluded when the customer has selected the goods, created a shopping cart, and clicked “Pay for purchase”. The customer is obliged to pay for the goods in the manner and within the time limits specified in these terms.

3.7. The final total price (including delivery costs), the range of goods that can be ordered, and the available quantities will be displayed in the order window after clicking the “Place order” or “Continue” button.

4. Prices and payment procedure

4.1. Prices in the online store are stated in euros and include value added tax.

4.2. After selecting a delivery method, the customer can choose to pay for the purchase by credit card (when ordering the goods).

4.3. If an overpayment for goods occurs, the Seller will refund it to the customer by bank transfer to the account from which the customer paid for the goods.

5. Delivery of goods

5.1. Production of the order begins immediately after the order is received in the online store. 

5.2. Preparing an order usually takes 2 to 5 business days. Once the products have been made, orders are dispatched and delivered  to the customer within 2 to 5 business days.

5.3. The delivery charge is included in the price of the goods.

5.4. Depending on the delivery address provided by the customer, goods are delivered by Latvijas Pasts or a DPD courier.

5.5. The Seller reserves the right to change, at its discretion and at any time, the minimum order amount required for free delivery.

5.6. When selecting a delivery method, the customer undertakes to provide an accurate delivery address. The buyer is responsible for any consequences arising from errors or inaccuracies in the information provided in the registration form.

5.7. If delivery to the customer is impossible due to the customer's fault or circumstances within the customer's control (the customer has provided an incorrect address, cannot be found at the address provided, the address is inaccessible, etc.), the goods will not be sent again and the order will be canceled.

5.8. The delivery document for the goods will be sent electronically to the email address provided by the customer after confirmation is received.

6. Quality of goods

6.1. The characteristics of all goods sold in the online store are stated in each product description. The Seller ensures that the main characteristics of the goods sold in the online store (information about the manufacturer, material, etc.) correspond to the actual characteristics of the goods and the terms of the contract. The criteria for goods to conform to the terms of the contract are set out in the Consumer Rights Protection Law.

6.2. Goods purchased from the online store are covered by the warranty provided for in the applicable legislation.

6.3. If, after receiving the goods, the customer  (a natural person who purchases goods for purposes unrelated to their business or professional activity within the meaning of the Consumer Rights Protection Law) finds that the goods do not conform to the terms of the contract, the customer is entitled to submit a claim to the Seller regarding the nonconformity within two years of receiving the goods, in accordance with the procedure laid down in the Consumer Rights Protection Law.

6.4. If goods do not conform to the terms of the contract, the customer is entitled to ask the Seller to take one of the following actions:

6.4.1. Remedy the nonconformity of the goods with the terms of the contract;

6.4.2. Replace the goods with goods that conform to the terms of the contract;

6.4.3. Reduce the price of the goods accordingly;

6.4.4. Cancel the contract and refund the amount paid by the customer for the goods.

6.5. The customer is entitled first to ask the Seller to remedy the nonconformity of the goods with the terms of the contract free of charge or to replace them free of charge with goods that conform to the terms of the contract, unless this is impossible or disproportionate (disproportionate if it imposes costs on the Seller that are unreasonable compared with the other remedy, taking into account the value of the goods if they conformed, the significance of the nonconformity, and whether the alternative remedy would cause significant inconvenience to the consumer).

6.6. If it is not possible to remedy the nonconformity of the goods with the terms of the contract or replace them free of charge with conforming goods, the customer is entitled to ask the Seller to reduce the price accordingly or cancel the contract and refund the amount paid for the goods. When reducing the price or canceling the contract and refunding the amount paid, the Seller may take into account wear and tear on the goods or any benefit the customer has gained from using them, as agreed by the contracting parties.

6.7. If the nonconformity of the goods with the terms of the contract is minor (it does not significantly impair the quality of the goods' basic functions or their usability and can be remedied without visible changes to their appearance) and cannot significantly affect the customer's ability to use the goods, the customer cannot demand that the Seller cancel the contract and refund the amount paid for the goods.

6.8. The customer may raise objections and requests concerning the nonconformity of goods with the terms of the contract with the Seller verbally or in writing by sending a request to  [email protected].

7. Right of withdrawal and returns

7.1. The right of withdrawal is the right of a customer (a natural person who is a “consumer” within the meaning of the Consumer Rights Protection Law) to withdraw from the purchase of goods within 14 days from the day on which the customer or a third party designated by the customer receives the goods, in accordance with the procedure for exercising the right of withdrawal.

7.2. The customer may exercise the right of withdrawal subject to the following conditions:

7.2.1. The goods must not be damaged;

7.2.2. The goods must not have been used or lost their saleable appearance (labels, protective films, etc. must be intact). This does not apply to goods already damaged during delivery where the customer noted an objection when confirming receipt;

 7.2.3. Goods being returned must be in the same condition as when they were received.

7.3. The Seller has the right to refuse to accept returned goods if the deadlines for returning them have not been met.

7.4. The customer notifies the Seller of the exercise of the right of withdrawal by completing a withdrawal form.  After receiving the completed withdrawal form, the Seller will notify the customer that it has been received and inform the customer of its decision or when a decision will be made.

7.5. The customer must return the goods to the Seller without delay and no later than 14 days after sending (submitting) the withdrawal form to the Seller. The customer must bear the costs associated with returning and shipping the goods.

7.6. The Seller will refund the payments received from the customer, including the delivery costs paid by the customer, within 14 days of receiving the customer's completed withdrawal form (decision to withdraw from the contract) and receiving back the goods from which the customer is withdrawing. The Seller will refund the amount using the same payment method used by the customer, i.e., by transfer to the customer's bank account.

7.7. If the customer has expressly chosen a delivery method other than the least expensive standard delivery method offered by the Seller, the Seller is not obliged to refund the additional delivery costs.

7.8. The Seller has the right to withhold the refund until it has received the goods the customer wishes to return and to refuse a refund if the customer has not ensured that the goods are properly preserved.

7.9. The customer is responsible for preserving the quality and safety of the goods during the period for exercising the right of withdrawal. The customer is responsible for any reduction in the value of the goods if they have been used in a manner inconsistent with the principle of good faith, including for purposes other than establishing their characteristics or functioning. The goods must be undamaged, retain their original appearance (labels must not be removed or damaged, protective films must not be torn off, etc.), and be unused. The goods must be returned in their original packaging, with the same contents as when received, together with the proof of purchase and any other accessories included when the goods were received. If the goods are incomplete, damaged, untidy, or improperly packaged, the Seller has the right to refuse to accept them and to refuse to refund the customer the amount paid for them.

8. Protection of personal data

8.1. All information about the customer that the customer provides to the Seller and that becomes known when the customer submits such information in the online store will be considered voluntarily provided by the customer.

8.2. The processing of personal data in the online store arises from the customer's contractual relationship with the Seller and, at the customer's request, is necessary to conclude a distance contract. The purpose of processing personal data is to process orders and purchases made in the online store. The Seller processes personal data in accordance with applicable laws and regulations.

8.3. As a data subject, the customer has the right to correct their personal data when placing their next order by providing accurate, updated information, or to send an email to the Seller's contact address specifying the data to be corrected or updated.

8.4. More detailed information about the processing of customers' personal data is available in the online store's privacy policy.

9. Liability

9.1. The customer undertakes to use the online store honestly and properly and not to interfere with its operation or stability. If the customer fails to comply with this obligation, the Seller has the right, without prior notice, to restrict or suspend (terminate) the customer's ability to use the online store, and the Seller is not liable for any resulting losses incurred by the customer.

9.2. If losses occur, the party at fault shall compensate the other party for direct losses.

9.3. The Seller is not responsible for minor differences between the characteristics of goods shown in images in the online store (actual size, nuances of shape or color, etc.) and the actual characteristics of the goods due to the screen settings of the device used by the customer, lighting, or any other similar external circumstances.

9.4. The Seller is not liable for delays in fulfilling its obligations, failure to fulfill them, or any other nonperformance caused by circumstances and obstacles beyond the Seller's reasonable control, including but not limited to strikes, government orders, hostilities or a national state of emergency, threats of terrorism or terrorist acts, environmental or climatic anomalies, nonperformance by third parties, disruptions to internet connectivity, and failures of computer equipment or software. In the event of such force majeure circumstances, the Seller will endeavor to resolve any resulting delays as quickly as possible.

10. Other provisions

10.1. The relationship between the customer and the Seller is governed by  these terms of use and the laws and regulations of the Republic of Latvia.

10.2. If questions or disagreements arise, the customer should contact the Seller by telephone or email. The parties will seek to resolve all disagreements through negotiation wherever possible. A customer who is a consumer within the meaning of the Consumer Rights Protection Law (a natural person who purchases goods for purposes unrelated to their business or professional activity) may exercise and protect their statutory consumer rights in accordance with the procedure laid down in the Consumer Rights Protection Law and related legislation. If no agreement is reached, the dispute will be referred to a court in accordance with the procedure laid down in the laws of the Republic of Latvia.

10.3. The Seller reserves the right to amend and supplement these terms unilaterally at any time. When a customer shops in the online store, the version of the terms of use in force at the time the goods are ordered applies. Customers should therefore review the terms of use each time they shop.

10.4. The Seller reserves the right to change the prices of goods or set special prices for them. Goods are sold to customers at the prices in effect when the order is placed.

11. Communication

11.1. The Seller contacts the customer by email or telephone. The customer  may use the following contact methods: calling 26400010 or emailing [email protected]

11.2. For customer relations inquiries, please email our specialists at [email protected].